Shipping & Return Policy

This Shipping & Return Policy explains how Amagen Pharma Private Limited handles the dispatch of pharmaceutical products and the limited circumstances under which returns or replacements are accepted.

This policy applies to all orders placed by our authorized distributors, PCD franchise partners, third-party manufacturing clients, hospitals, retail pharmacies, and export buyers. It does not apply to direct retail consumer purchases we do not sell directly to end consumers from this website.

Once a purchase order (PO) is confirmed by our sales team and full payment / approved credit terms are in place, orders are typically processed within 2–4 business days from the date of PO confirmation, subject to:

• Availability of stock in the requested batch.
• Verification of valid drug license and statutory documents.
• Quality clearance from our QC team.
• Approval of any custom packaging / labelling.

You will receive an order confirmation and dispatch advice once the consignment is handed to the courier or transporter.

We ship across India and to approved export markets through licensed pharma logistics partners.

Domestic shipments

• Surface transport for bulk orders to distributors / wholesalers.
• Air / express courier for urgent restocks where temperature-stable.
• Cold-chain logistics for products requiring temperature control (2–8 °C).

International shipments

• Air or sea freight via authorized freight forwarders.
• Country-specific documentation (CoA, CoPP, FSC, etc.) provided.
• Buyer is responsible for import licensing, customs clearance, and local duties in the destination country unless otherwise agreed in writing.

Indicative timelines from dispatch:

• Metro cities (India): 3–5 business days
• Rest of India: 5–8 business days
• Remote / North-East regions: 7–12 business days
• International: based on destination and shipping mode (air 5–10 days; sea 25–45 days).

Tracking / consignment notes (LR copy) are shared by email or WhatsApp once generated by the transporter.

Shipping charges depend on order volume, weight, destination, and contract terms (e.g. FOB, CIF, or To-Pay). Unless explicitly agreed otherwise in a written invoice, freight charges are payable by the consignee.

Please inspect the consignment upon receipt before signing the delivery receipt (POD). If there is visible damage, tampering, or carton shortage:

• Endorse the delivery receipt (POD) with details of the damage / missing boxes.
• Take clear photos of the damaged cartons, batch numbers, and invoice copy.
• Notify our dispatch team within 48 hours of delivery with photos and POD copy.

Claims reported after 48 hours without POD endorsement cannot be processed with logistics insurers.

Due to the regulated nature of pharmaceutical products and strict temperature/storage compliance requirements, general returns are not accepted once goods are dispatched.

Circumstances where replacement / credit note applies:

• Verified manufacturing defect: confirmed by our QC batch testing.
• Wrong product / batch dispatched: discrepancy against the confirmed PO.
• Damaged in transit: reported with POD endorsement within 48 hours.

In approved cases, we will issue a replacement shipment or a credit note against future orders.

Orders for standard stock formulations may be cancelled before dispatch without penalty. Orders involving custom manufacturing, private labelling, or brand-specific packaging cannot be cancelled once production has commenced.

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government action, strikes, transport disruptions, or regulatory inspections. Reasonable steps will be taken to mitigate impact and resume normal service.

For questions about shipping, returns, or this policy:

Amagen Pharma Private Limited
5C, Shri Krishna Vihar, Near Dravyawati River,
Devi Nagar, Jaipur-302019, Rajasthan, India
Email: amagenindia@gmail.com
Phone: +91-9602509882